Return Policy
Returns & Exchange Policy
Order Modifications & Cancellations
Pre-Dispatch Cancellations:
Orders may be cancelled at any time before dispatch at no additional cost.
Address Changes:
Once an order is confirmed, shipping and billing addresses cannot be modified. Please verify all delivery information before completing your purchase.
Post-Dispatch Cancellations:
Customers will be responsible for forward and return shipping charges if cancelling after dispatch.
Product Information & Purchase Guidelines
We strongly recommend reviewing all product details, including titles, descriptions, specifications, and images before purchase. This ensures you select the correct product and understand all features and sizing information.
Warranty Coverage
All branded appliances and items are covered exclusively under manufacturer warranty terms.
Damage Claims
Reporting Timeline:
Damaged items must be reported within 24 hours of delivery via email to sales@kitchenmart.co.in
Documentation Required:
Claims must include 3-4 high-resolution images clearly showing the damage
Resolution:
Verified damage claims will receive replacement units only
Return & Replacement Policy
General Returns Policy
Branded Items:
No returns accepted for branded appliances and electrical items
Non-Electrical Items:
3-day replacement period from delivery date for new, unused items (return shipping at customer's expense)
Spare Parts:
All spare parts are sold under a strict no return/no replacement policy
Ineligible Returns
The following scenarios do not qualify for returns or exchanges:
- Buyer's remorse or change of mind
- Performance not meeting personal expectations
- Dislike of product after use
- Accidental or mistaken purchases
Customer Satisfaction Guarantee
While we guarantee all products sold through Kitchen Mart, returns and exchanges are subject to the terms outlined above. Our customer service team will review each case individually and provide the best possible resolution within policy guidelines.
Delivery Disputes
Undelivered Orders:
Must be reported within 24 hours of courier tracking showing "delivered" status, beyond that courier companies don't accept any claims
Local Pickup Services
Pickup Location:
Kitchen Mart
No. 64/65, Shop No. 1&2, Basement Floor
27th Cross, 4th Block, Jayanagar
Bangalore - 560011
No. 64/65, Shop No. 1&2, Basement Floor
27th Cross, 4th Block, Jayanagar
Bangalore - 560011
Contact:
+91 9986937662 | 8861929966 | 70900 50090
Important Notice: Local pickup orders are only available for Bangalore customers. Orders placed by non-Bangalore customers selecting local pickup to avoid shipping charges will be cancelled, with 4% handling charges and bank fees deducted from refunds.
Fraudulent Claims Policy
Kitchen Mart reserves the right to investigate suspicious activities and may pursue civil or criminal proceedings against customers providing false, misleading, or fraudulent information. User accounts may be suspended, blocked, or terminated at our discretion.
Contact Information
For all return, exchange, and customer service inquiries, please contact us at:
Email: sales@kitchenmart.co.in